Deepdesk – Think Human

At Deepdesk we develop AI technology that is not aimed at replacing people, but to aid them. The focus of our technology is to make jobs less tedious by helping to eliminate repetitive tasks. We are focusing our attention on the contact centre space, where we enable contact centre colleagues working within digital channels (chat, WhatsApp, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and the time they spend typing it. To achieve this, we train our neural networks with our customers’ historic data from previous conversations to provide automated suggestions with the best answers to customer queries in real-time.

Because our AI is able to understand customer conversations, Deepdesk’s Agent Assist presents frontline colleagues with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource they use (hello, knowledge assist!). This leads to higher customer satisfaction scores and happier customers. Increased happiness also extends to the frontline: a direct result of using Deepdesk has been an increase in happiness among frontline colleagues and retention.

You can find out more at www.deepdesk.com.