The EU’s AI Act is the first comprehensive AI regulation in the world – and many UK contact centres fall within its scope.
Dr Jillian Manner discusses how to put health and wellbeing theory into practice in your contact centre.
Key insights from the March 2026 Leadership Forum, where senior leaders from across public services to discuss customer journey management.
Explore how behaviour, mindset and meaningful development create engaged teams, motivated colleagues and consistently strong outcomes.
With the pace of change and scale of possibility, knowing how and where to start with artificial intelligence (AI) in the contact centre can be daunting.
Industry ‘veteran’ David Rumble explains why the contact centre is an industry that can galvanise so many people in their careers.
Adeptina founder and facilitator for the Neurodiversity Training Academy Tina Squire talks about ADHD in the contact centre.
The world of customer contact as we know it is transforming, and organisations are being told they must evolve at breakneck speed.
How do you integrate AI and automation without losing the human connection that customers still need and value?
Download the Salary Guide 2026 to explore the latest salary data for the UK contact centre sector.
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