25 Years: A Contact Centre Evolution

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. It’s amazing how much the contact centre industry has transformed!

Join in the fun and share your old photos on social media that show just how much has changed. Use the hashtag #CCMA25 and we’ll share them too! Follow us.

Infographic

So much has happened in our industry in the last 25 years. We’ve tried to capture some of the key changes on an infographic. Click here to view it!

Video

We talked to some well-known industry faces and asked them to share their memories and views of the future. Watch the video!

Ebook

Download our commemorative ebook with more flashbacks and kind words from some CCMA members. Coming soon.

Not a member? Join today

It’s quick and simple to join and you get immediate access to a host of benefits.

If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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