Case Study: Chef Works Opts for Pay-As-You-Go
Chef Works, a global leader in culinary and hospitality apparel, operates in regions including the UK, serving thousands of customers worldwide.
Case Study: Building a Diversity, Equity & Inclusion Strategy for a Law Firm
A worldwide law firm required help to create a recruitment policy to comply with DE&I law across multiple countries.
Case Study: Leaving Outdated Hardware Behind
Whole of life service provider Deaf Connect needed to replace their legacy phone payment system, which was only able to offer intermittent coverage.
Case Study: Preserving and Improving Service Whilst Reducing Cost
A leading UK retailer wanted to evaluate and improve their partnership with an outsourced customer care provider.
Case Study: Ensuring compliance with the Procurement Act (2023)
A leading UK property management firm needed help complying with evolving public sector procurement regulations.
Case Study: Empowering a Telecom Leader to Achieve a CCaaS Transition
A telecommunications supplier required support in transitioning from a legacy system to a new CCaaS platform.
Case Study: Competitive Edge Through a Strategic Tech Transformation
This company needed to review their telecommunications and technology services to attract new customers.
Case Study: Patient-First Service With Imperial College Healthcare NHS Trust
Imperial College Healthcare NHS Trust needed a contact centre solution to effectively manage patient interactions.
Case Study: Global Pharmaceutical Provider Unifies its Teams
How global pharmaceutical services provider Clinigen shifted to a cloud contact centre model
Case Study: Revitalising a Client and Supplier Partnership
Find out how a retailer’s partnership with their BPO improved.