Case Study: Preserving and Improving Service Whilst Reducing Cost
A leading UK retailer wanted to evaluate and improve their partnership with an outsourced customer care provider.
Case Study: Ensuring compliance with the Procurement Act (2023)
A leading UK property management firm needed help complying with evolving public sector procurement regulations.
Case Study: Empowering a Telecom Leader to Achieve a CCaaS Transition
A telecommunications supplier required support in transitioning from a legacy system to a new CCaaS platform.
Case Study: Competitive Edge Through a Strategic Tech Transformation
This company needed to review their telecommunications and technology services to attract new customers.
Case Study: Patient-First Service With Imperial College Healthcare NHS Trust
Imperial College Healthcare NHS Trust needed a contact centre solution to effectively manage patient interactions.
Case Study: Global Pharmaceutical Provider Unifies its Teams
How global pharmaceutical services provider Clinigen shifted to a cloud contact centre model
Case Study: Revitalising a Client and Supplier Partnership
Find out how a retailer’s partnership with their BPO improved.
Case Study: Delivering On-Demand Procurement Expertise to Enhance Efficiency
How on-demand procurement helped a property management company work smarter.
Case Study: Emergency Service Efficiency
Bracknell Forest Council frees up emergency services team to focus on complex cases.
Case Study: Tech that Drives Seamless CX
Dreams replaced its customer engagement platform with a single integrated solution to deliver seamless experience across all service channels.