Ticket booking terms & conditions

Nothing in these Terms and Conditions affects your statutory rights. For further information about your statutory rights, please contact the Citizens Advice Bureau.

In order to purchase Entry(s) or Ticket(s) or accept Complimentary Entry(s) or Ticket(s) from us, you must be at least 18 years old and able to enter into legally binding contracts in your personal capacity or on behalf of the organisation you work for or represent. You should read the Terms and Conditions carefully before you make any Entry(s) or Ticket(s) purchase or accept any Complimentary Entry from us.

Any Entry(s) or Ticket(s) purchase from us or acceptance of a Complimentary Entry or Ticket from us forms a legally binding contract that is subject to –

  1. the Terms and Conditions.
  2. any special terms and conditions stated to be applicable to the Event.
  3. other terms and conditions of the Event Sponsor(s) or Event Partner(s) and/or the Event
  4. any venue terms and conditions (including conditions of entry); and
  5. any terms and conditions set out on our website(s).

By purchasing an Entry(s) or Ticket(s) from us or accepting a Complimentary Entry or Ticket from us, you acknowledge you have read, understood, and agree to be bound by the terms and conditions of the Terms and Conditions. If you do not agree with the Terms and Conditions or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make the Entry(s) or Ticket(s) purchase or accept a Complimentary Entry or Ticket from us.

We reserve the right from time to time to make changes to the Terms and Conditions. Where we make any such changes, we shall post the updated version of the Terms and Conditions on our website. Therefore, we recommend you check the Terms and Conditions regularly to stay informed of its current terms and conditions. All purchases are subject to the applicable version of the Terms and Conditions that was published at the time of purchase. If you do not agree with any revised version of the Terms and Conditions, or if you cannot comply with it, then you must not make a purchase.

If you are making an Entry(s) or Ticket(s) purchase on behalf of an organisation you work for or represent then you warrant you have the authority to bind that organisation where the Terms and Conditions and references to “you” refer and apply to that organisation.

In order to purchase an Entry(s) or Ticket(s) for the Event you are obligated to initially complete, sign and submit a Booking Form to us. You will receive an invoice to pay for Entry(s) or Ticket(s) online via credit card, BACS, Swift or IBAN.

Your submission of your Booking Form to us constitutes an offer by you to purchase an Entry(s) or Ticket(s) for the Event from us in accordance to the Terms and Conditions.

When we receive your Booking Form; we will provide you with an electronic notification of receipt and confirm your Entry(s) or Ticket(s), subject to payment.

Your contract for purchase under the Terms and Conditions starts once we have confirmed your order and ends immediately after completion of the Event for which you have purchased Entry(s) or Ticket(s).

You must pay us for the purchase of the Entry(s) or Ticket(s) in accordance to our confirmation of receipt of your Booking Form as per the payment date set out in our invoice sent to you or your payment must be received by us prior to the date of the Event, whichever date is the sooner; and where your payment to us for the Entry(s) or Ticket(s) is obligatory upon our confirmation and regardless of your or any other Delegate(s) attendance of the Event.

You agree the purchase of the Entry(s) or Ticket(s) for the Event is strictly non-refundable regardless of your or any other Delegate(s) attendance of the Event.

If you do not receive an order confirmation after submitting your Booking Form, or if you experience an error message or service interruption after submitting your Booking Form or payment information, then it is your responsibility to confirm your booking and payment by contacting us by telephone or by email as only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

All prices for Entry(s) or Ticket(s) offered for sale from us are in British Pound Sterling are exclusive of VAT and where VAT is only charged where applicable.

All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. In rare circumstances, if your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility or liability for such cancellations, as these are outside our control.

Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancel your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

In many circumstances, Entry(s) or Ticket(s) prices are set at the time of the initial on-sale and stay the same until the Event. However, some Entry(s) or Ticket(s) are “market-priced,” and so Sale Prices may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold and is commonly referred to as “Dynamic Pricing”. You will not be entitled to a refund or credit if (i) the Sale Price you paid for an Entry(s) or Ticket(s) was at any time before you purchased your Entry(s) or Ticket(s) less than the Sale Price you paid; or (ii) the Sale Price of any other Entry(s) or Ticket(s) to the relevant event (whether in the same price category or otherwise) is/are subsequently reduced after you purchase your Entry(s) or Ticket(s).

It is prohibited to obtain or attempt to obtain any Entry(s) or Ticket(s) through unauthorised use of any robot, spider or other automated device or software, or through unauthorised framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of the Terms and Conditions, without any notice to you, and any and all Entry(s) or Ticket(s) obtained as part of such orders will be void.

To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We reserve the right to cancel any orders that we reasonably suspect to have been made fraudulently, without any notice to you, and any and all Entry(s) or Ticket(s) obtained as part of such orders will be void.

Please ensure that you read the full Entry(s) or Ticket(s) description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising because of your mistake.

We will only deal with the original purchaser of an Entry(s) or Ticket(s) or Complimentary Entry(s) or Ticket(s) in respect of all matters relating to the Entry(s) or Ticket(s) and the Event for which it is issued. It is the responsibility of the original purchaser of an Entry(s) or Ticket(s) or holder of the Complimentary Entry(s) or Ticket(s) to keep all the recipients of any transferred Entry(s) or Ticket(s) updated with any information we provide to the original purchaser or holder.

To the maximum extent permitted by law, any liability we may have in connection with an Entry(s) or Ticket(s) will only be owed to the original purchaser of the Entry(s) or Ticket(s), and not to any recipient to whom that Entry(s) or Ticket(s) may have been transferred (whether using Entry(s) or Ticket(s) Transfer or otherwise).

Under no circumstances whatsoever are you permitted to resell purchased Entry(s) or Ticket(s) or Complimentary Entry(s) or Ticket(s) you have received for the Event to any other person or organisation.

We have the unanimous right to decline any Entry(s) or Ticket(s) purchase or application for Complimentary Entry or Ticket if the submitted Booking Form does not meet our registration criteria.

When you receive your electronic confirmation for Entry(s) or Ticket(s) or Complimentary Entry(s) or Ticket(s), please keep them in a safe place. We will not be responsible for any Entry(s) or Ticket(s) that are lost, stolen, damaged or destroyed following our delivery of the Entry(s) or Ticket(s) to you. Furthermore, we strongly recommend that you do not post pictures or details of your Entry(s) or Ticket(s) online as this may allow third parties to counterfeit your Entry(s) or Ticket(s) or otherwise compromise the integrity of the Entry(s) or Ticket(s) and we will not be liable if you are refused entry to the Event as a result.

If an event is cancelled, rescheduled, or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the Event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled, or altered and the date and time of any rescheduled event.

Cancellation: If an event for which you have purchased Entry(s) or Ticket(s) or received Complimentary Entry or Tickets is cancelled (and not rescheduled), your order will be cancelled, and purchased Entry(s) or Ticket(s) will be refunded up to the Sale Price of the Entry(s) or Ticket(s). If you have purchased Entry(s) or Ticket(s) for an event which takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.

Rescheduling: If an event for which you have purchased Ticket(s) or received Complimentary Ticket(s) is rescheduled, then the Ticket(s) will usually be valid for the new date (or you will be offered Ticket(s) of a value corresponding with your original Ticket(s) for the rescheduled event, subject to availability. If you notify us within seven days that you are unable to attend the rescheduled event, you will be able to cancel your order and obtain a refund of the Sale Price of your Ticket(s). Failure to notify us that you are unable to attend the rescheduled event within seven days of the rescheduling announcement will be deemed to be a reconfirmation of your order for Ticket(s) for the rescheduled event, and you will not be able to claim a refund.

Material Alteration: If an event for which you have purchased Ticket(s) is materially altered, purchased Ticket(s) and Complimentary Ticket(s) will usually be valid for the altered event (or you will be offered Ticket(s) of a value corresponding with your original Ticket(s) for the altered event, subject to availability. If you notify us within seven days from the date of such announcement that you do not wish to attend the altered event, you will be able to cancel your order and obtain a refund of the Sale Price of your purchased Ticket(s). Failure to notify us within seven days that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for purchased Ticket(s) for the altered event, and you will not be able to claim a refund.

For the purposes of the Terms and Conditions, a material alteration is a change (other than a rescheduling) which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket(s), taken generally, could reasonably expect. In particular, please note that the following are not deemed to be material alterations: the use of stand-in Speakers; adverse weather conditions; changes of any supporting Event Sponsor(s); changes to Speakers for the Event; curtailment of the Event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

To claim a refund, please contact us by email or by telephone.

Refunds will be made using the same means of payment as you used for the initial purchase.

We reserve the right to postpone or cancel the Event for any reason, including, without limitation, by reason of a Force Majeure Event. We shall notify you of the postponement or cancellation as soon as possible.

Entry(s) or Ticket(s) cannot be cancelled, exchanged or refunded after purchase, save in the circumstances set out in these Terms and Conditions.

To exercise your right to cancel, you must inform us of your decision to cancel your purchase contacting via email.

We will make necessary refunds without undue delay, and no later than 14 days after the day that we are informed about your decision to cancel your purchase in the event of a material alteration.

When purchasing Entry(s) or Ticket(s) from us, you may be limited to a specified number of Entry(s) or Ticket(s) for each event. This policy is in effect to discourage and prevent unfair ticket buying practices. Entry(s) or Ticket(s) may be restricted to a maximum number per delegate/ organisation. We reserve the right to cancel any order(s) for Entry(s) or Ticket(s) purchased in excess of our relevant limits without notice.

You are not entitled to purchase any Ticket(s) as a trader acting doing business with the intention of reselling your Ticket(s) for profit unless formal written permission is given by us in advance. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Ticket(s) in breach of this clause, we reserve the right to cancel your Ticket(s) without notice.

You may not resell your Ticket(s). Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions or prohibition imposed us is grounds for seizure or cancellation of the Ticket(s).

Entry(s) or Ticket(s) purchases are strictly not refundable to any Delegate(s) or organisations for non-attendance of the Event.

The Event(s) contain content and intellectual property which is exclusively owned by us and/ or our Event Sponsor(s) or Event Partner(s). Without limitation this content includes images, illustrations, designs, icons, photographs, video clips, sounds, text, data, and other materials displayed. All content and intellectual property for the Events is protected by copyright, trademark and or other proprietary rights belonging to us and or our Event Sponsor(s) or Event Partner(s).

Use of our or any of our Event Sponsor(s) or Event Partner(s) trademarks and other intellectual property is subject to the express prior written consent of the owner. Ticket(s) purchased from us may not:

  • be used for advertising, promotions, contests, or sweepstakes (or for other such similar commercial gain); and/or
  • be combined with any hospitality, travel, or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution,

Please note that advertised start times of events are subject to change. Also, door opening and closing times stated in relation to an event are not indicative of the Event’s start or end time, all of which remain at our discretion and may be subject to change.

Entry(s) or Ticket(s) are sold subject to our right to alter or vary the Programme due to events or circumstances beyond our reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration, in which case the provisions of that clause shall apply.

The event venue may conduct security searches of you and other persons for safety and security purposes and/or may refuse admission to persons (including you) for breaching or for suspected breach of any terms and conditions of ours, the Event or the Event Sponsor(s).

You are responsible for ensuring your own safety and security whilst attending the Event and we shall not be liable for any loss or damages suffered by you or any other Delegate(s) or person(s) you have purchased Ticket(s) for the Event.

Admission to all events is subject to the terms of admission of the relevant venue, and certain items (e.g. laser pens, mobile phones, dogs (except guide dogs) and patrons’ own food and drink) may be prohibited. Please check with the venue directly. The unauthorised use of photographic and/or recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted. The use of drones or similar equipment for any reason in, at or near the Event venue is strictly prohibited.

Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle us to eject you from the venue.

We reserve the right to refuse admission to the venue, or to remove any person from the venue for reasons of public safety, any unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of our terms and conditions.

Unless expressly authorised by us, there will be no pass-outs or re-admissions of any kind.

By attending the Event, you and other Delegate(s) or persons understand and agree to being photographed, filmed and/or recorded in relation to the Event. You and other Delegate(s) understand and agree that resulting photographs, videos, audio recordings and/or audio-visual recordings may be used in any and all media for any purpose at any time throughout the world (however, you may object to such use by making a specific request to us via email.

Special effects, which may include sound, audio-visual, pyrotechnic effects, or lighting effects may be featured at an event, which may not be suitable for those with photosensitive epilepsy, or similar conditions.

You represent and warrant that the information that you submit to us in relation to your Booking Form is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you are aged 18 years or over and can enter into legally binding contracts.

You represent and warrant that in purchasing an Entry(s) or Ticket(s) from us you shall comply with all applicable laws and regulations, along with the terms of the Terms and Conditions and all of our other applicable terms and conditions.

You hereby indemnify and hold harmless us and our affiliates including Event Sponsor(s) and Event Partner(s) along with their respective officers, directors, employees and agents for any losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands arising out of or in connection with your or the organisation’s breach of the Terms and Conditions or any other applicable terms and conditions, breach of any applicable laws or regulations, or breach of any third party rights.

You further indemnify and hold harmless us and our affiliates for the Delegate attendance numbers at the Event on the basis that any Delegate numbers quoted are purely estimates where the final number of Delegates attending the Event is not guaranteed. You further agree that you have no right whatsoever to cancel or make any demands for refunds or reductions on the Entry(s) or Ticket(s) value based upon the quantity of Delegates attending the Event.

To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Sponsor(s) and Event Partner(s) shall not be liable for any loss, injury or damage to any person or Delegate(s) (including you) or property howsoever caused (including by us and/or by the Event Sponsor(s) and Event Partner(s)):

  • in any circumstances where there is no breach of contract or a legal duty of care owed by us or the Event Sponsor(s) and Event Partner(s).
  • in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or the Event Sponsor(s) and Event Partner(s) negligence); or
  • to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of the Terms and Conditions and/or any other applicable terms and conditions and/or any applicable laws or regulations.

To the maximum extent permitted by law, we (including our affiliates and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and the Event Sponsor(s) and Event Partner(s), shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly and/or any purchases made under the Terms and Conditions. In particular please note that:

  • personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and we shall not be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under the Terms and Conditions;
  • neither we nor the Event Sponsor(s) and Event Partner(s) shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled, or altered; and
  • neither we nor the Event Sponsor(s) and Event Partner(s) shall be responsible or liable to you (and you will not be entitled to any refund) if admission to a venue or event is refused or revoked at any time as a result of your breach of the Event Sponsor(s) and Event Partner(s) terms and conditions.

We are not liable for any views, acts or omissions by Event Sponsor(s), Event Partner(s), Speakers and or Delegates at the Event. Any information given or distributed with the Event does not constitute advice of any kind and should not be relied upon you or by any Delegate(s) or other person(s).

We are not responsible for any internet connection errors experienced while using our Services or while viewing an Event.

We are not responsible for the actions or failures of any Venue, Speaker, Promoter, Delegate or Event Sponsor(s) and Event Partner(s). Under no circumstances shall we be liable for death or personal injury suffered by you or your Delegate(s) or any other person(s) arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to any property or belongings of yours or any Delegate(s) or other person(s) under your booking and attending an event.

Nothing in the Terms and Conditions seeks to exclude or limit our or Event Sponsor(s) and Event Partner(s) liability for death or personal injury caused by the Event Sponsor(s) and Event Partner(s) negligence, fraud or other type of liability which cannot by law be excluded or limited.

Our maximum liability in contract, tort or otherwise (including any liability for any negligent act or omission) arising out of or in connection with our obligations under the Terms and Conditions shall be limited to the amount of the Entry(s) or Ticket(s) sale fee, where applicable.

You and the organisation specified on the Booking Form (as applicable) hereby agree to be jointly liable for all your obligations under the Terms and Conditions.

A Force Majeure Event means any circumstance not within our reasonable control including and without limitation:

  • acts of God, flood, drought, earthquake, or other natural disasters.
  • disease, epidemic, outbreak, or pandemic.
  • terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off diplomatic relations.
  • nuclear, chemical, or biological contamination or sonic boom.
  • any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota, or prohibition, or failing to grant a necessary licence or consent.
  • the collapse of buildings, fire, explosion, or accident.
  • any labour or trade dispute, strikes, industrial action or lockouts.
  • non-performance by suppliers or subcontractors; and
  • interruption or failure of utility service.

If we are prevented, hindered or delayed in or from performing any of our obligations under the Terms and Conditions by a Force Majeure Event, then we shall not be in breach of the Terms and Conditions or otherwise liable for any such failure or delay in the performance of such obligations. Accordingly, you agree –

  • the time for the performance of the obligations under the Terms and Conditions shall be automatically prolonged in relation to the continued duration of the Force Majeure Event.
  • the performance period for the obligations under the Terms and Conditions shall be further automatically prolonged for a further 12-calendar months, after the official ending of the Force Majeure Event, to enable us to fulfil our obligations under the Terms and Conditions, at a date suitable to us, during this additional 12-calendar month period; and
  • we will not be obligated to make any refunds for purchased Entry(s) or Ticket(s) to you in relation to the Terms and Conditions.
  • Your corresponding obligations will also be suspended, and the time for performance of such obligations extended, to the same extent as provided to us.

We shall use all reasonable endeavours to mitigate the effect of the Force Majeure Event on the performance of our obligations and as soon as reasonably practicable after the start of the Force Majeure Event, notify you in writing of:

  • the Force Majeure Event, the date on which it started, its likely or potential duration, and the effect of the Force Majeure Event on its ability to perform any of our obligations under the Terms and Conditions.
  • the automatic suspension of the Event for the full duration of the Force Majeure Event; and
  • confirm the Event will be organised and hosted, on a date suitable to us, within a 12-calender month period after the official ending of the Force Majeure Event.

We will not be liable to you for failure to perform any of our obligations under the Terms and Conditions to the extent that the failure is caused by a Force Majeure Event as set out under this clause. This clause does not affect the terms of any clauses specifically providing for a right of refund.

If we need to contact you, we will use your Booking Form contact details. It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of the Entry(s) or Ticket(s). In particular, please ensure that you provide us with a valid business email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders.

If you have any queries or complaints regarding your purchase, please contact us by emailing us. Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. We may need to contact one or more Event Sponsor(s) and Event Partner(s) for more information before responding to your query or complaint.

If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and Event Sponsor(s) and Event Partner(s). Please note, some complaints can take as much as 28 days to resolve.

Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to an independent industry ombudsman or specialist. To initiate mediation, a party must give written notice to the other parties to the dispute requesting a mediation and where costs for such mediation are to be pre-agreed and equally shared by the parties prior to the commencement of such mediation.

Nothing in the Terms and Conditions affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution.

Please note that we do not tolerate aggressive or abusive behaviour towards our staff or representatives, or unreasonable demands or persistence being used (including any threat, abuse or harassment towards our staff or representatives in any form or any media). We reserve the right to take such action we deem reasonably necessary in the circumstances to address any such behaviour towards our staff or representatives.

When registering for the Event the Delegate(s) agrees that we can collect a range of information from the Delegate(s) including (but not limited to) the name of the Delegate(s) organisation, job title(s) and business contact details, such as email, phone number and postal addresses.

The Delegates accordingly provides consent for this Data to be used as may be applicable for:

  • us to share the Data with our Sponsors, other business partners and other attendees of the Event
  • the Data to be included on the Event Delegates list
  • us to share the Data with our commercial partners and other selected external companies for marketing purposes
  • us to send the Delegates emails about our events and our other business media opportunities
  • our Sponsors to follow up with the Delegates regarding other relevant information on products or services relating to the presentation or any other products or services the Delegates may have expressed an interest in or they believe may be of interest to the Delegates
  • our commercial partners to send the Delegates emails regarding their products and services
  • the Data collected through advertisements or downloadable digital information to be used for our internal record keeping, product and service improvement, and for delivering promotional information we feel may be relevant to the Delegates professional positions and businesses and where we may also share the Data with commercial partners in connection with the advertisement and the advertisers products or services being advertised

If we delay or fail to enforce any of the provisions of the Terms and Conditions, it shall not mean that we have waived our right to do so.

We shall be entitled to assign our rights and obligations under the Terms and Conditions provided that your rights are not adversely affected.

If any provision of the Terms and Conditions is found by a competent court to be invalid or unenforceable, that provision shall be deemed to be omitted from the Terms and Conditions and this shall not prevent the other provisions of the Terms and Conditions from continuing to remain in full force and to operate separately.

If any provision of the Terms and Conditions is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of the Terms and Conditions.

Any of our Event Sponsor(s) and Event Partner(s) affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. Except as provided in the previous sentence, the Terms and Conditions does not create any right enforceable by any person who is not a party to it but does not affect any right or remedy that a third party has which exists or is available apart from the Contracts (Rights of Third Parties) Act 1999.

Nothing contained within the Terms and Conditions and no action taken by you or us pursuant to the Terms and Conditions shall create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.

Any notice provided under the Terms and Conditions shall be delivered upon receipt and shall be deemed to have been received at the time of delivery (if delivered by hand, registered post or courier) or at the time of transmission (if delivered by email).

These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with the Terms and Conditions.

By clicking Book Now or Submit, I confirm I have accepted all the terms and conditions set out in these Terms and Conditions.

These terms and conditions govern the basis on which you can make bookings for tickets/tables at the UK National Contact Centre Awards. Please read carefully:

  1. Bookings
    • 1.1 Booking requests should be submitted on-line via the booking page.
    • 1.2 All bookings submitted are confirmed bookings, we are not able to take provisional bookings
    • 1.3 No booking is guaranteed until you receive a confirmation email from us
    • 1.4 CCMA members will receive a discount on all bookings. To qualify for the discount your membership must be in force and fully paid up for the month of September.
    • 1.5 Subject to availability we will send you email confirmation of your booking request within 48 hours during the working week.
    • 1.6 The last date for bookings is 1 September
    • 1.7 If your booking is for less than 10 seats, you will be sharing your table with other guests
    • 1.8 Some tables of 11 and 12 are available on request by emailing Jackie@ccma.org.uk
    • 1.9 Table bookings are not transferrable – you are prohibited from transferring your booking in whole or part to any third party.
  1. Payments
    • 2.1 All bookings must be paid in full by 1 September
    • 2.2 All early bookings must be paid for by 21 March, payments received after this date will incur and increased fee equal to the non early bird price
    • 2.3 Failure to pay by 1 September 2020 may result in your table being released and 100% cancellation fee being applied
    • 2.4 100% cancellation fee applies to all bookings
    • 2.5 Payment must be made by either debit/credit card over the phone – we accept visa and mastercard, or invoice.
    • 2.6 If you wish to pay by bank transfer please use the bank account details provided by us on request.
  1. Refunds and changes to the event
    • 3.1 No refunds are available once an order has been placed for table bookings or individual tickets. 100% cancellation fee applies. For table bookings, we do not require a list of individual guests.
    • 3.2 It may be necessary for reasons beyond our reasonable control (including, without limitation, to acts of god, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, strike action, epidemic or other widespread illness) to alter the advertised content, timing and/or location of the event or cancel the event. We reserve the right to do this at any time and we shall not be liable to you for any costs or other expenses (including wasted travel and accommodation costs) incurred by you or your organisation as a consequence.
    • 3.3 Subject to clause 3.2 in the unlikely event of cancellation of the event we will refund 100% of your booking price.
  1. Behaviour
    • 4.1 Enjoyment of the event is paramount to us, and we reserve the right to remove any guests whose behaviour is inappropriate on the night, with no refund.
  1. Use of images
    • 5.1 We will during the evening, take photos and videos which will be used after the event on the awards website and in industry wide promotions. If you do not wish to be included in these photos please make this known to the CCMA team in advance.
  1. Privacy policy
    • 6.1 Please click here for details of our privacy policy.
    • 6.2 These terms and conditions and the rights and obligations of both parties shall be governed by UK Laws.