SIG - The People Agenda: January 2025

If you’re responsible for the people agenda in your contact centre and want the opportunity to share your current challenges and successes with industry colleagues, then we invite you to join these quarterly events.

These interactive roundtable events include presentations from industry experts sharing insight and research, member case studies and great debates.

As always, they provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.

Come join us.

Agenda

Topic: Stay Ahead In 2025!

12:00	Welcome & Introductions	Kate Law, Membership & Learning Director CCMA
12:20	Employment Law Changes: Are You Up To Date? The upcoming employment law changes will take effect from April 2025. How are contact centres preparing for the changes? Join Kate Law, Membership & Learning Director CCMA, as she facilitates a roundtable discussion for leaders to share their understanding of the upcoming changes, and how they are preparing for them.	Kate Law, Membership & Learning Director CCMA
12:50	Preparing For 2025 With the changes to fiscal policy, including increases to the National Minimum Wage, Living Wage and National Insurance, plus sexual harassment responsibilities, and the new Employment Rights Bill currently going through parliament that covers day one employment rights, unfair dismissal and much more, there’s a lot for HR leaders to prepare for. Join Kate Palmer, Employment Service Director at Peninsula, as she shares an overview of these changes and how they will impact the contact centre industry. She will be offering her advice and ready to answer your questions.	Kate Palmer, Employment Services Director, Peninsula UK
13:20	AOB & close	Kate Law, Membership & Learning Director CCMA

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Where and when?

Date: Wed 29 Jan 2025

Time: 12:00 - 13:30

Location: Online

Who is it for?

Managers responsible for all things people and culture in the contact centre. Members only.

How much is it?

Free for CCMA members

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SIG – The People Agenda: January 2025

Agenda

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