Research Revealed: Voice of The Contact Centre Consumer

We will be launching the second annual Voice of the Contact Centre Consumer research initiative exploring and tracking customer behaviours and attitudes to provide up-to-date insight for contact centre leaders in the UK.

Following a comprehensive two-phased research approach, led by our Research Director, Stephen Yap, the findings will be revealed in the more comprehensive study into the contact centre consumer today.

We are delighted that Odigo has supported this ground-breaking project, giving us the opportunity to dive into this area to bring current insights and thinking to contact centre professionals.

Stephen will share the outcomes and dive into the latest insights and thinking with:

Andy Davies, Head of Service & Delivery at Virgin Wines
Nerys Corfield, Contact Centre Consultant, Injection Consulting
Neil Titcomb, Managing Director UKI at Odigo

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Where and when?

Date: Thu 19 May 2022

Time: 12:00 pm - 1:00 pm

Location: Online

Who is it for?

Business leaders, contact centre and operational leaders

Why should you go?

Get the very latest insights into the Contact Centre Consumer.

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Your organisation: ^*

Organiser's email: ^*

Organiser's first name: ^*

Organiser's last name: ^*

Organiser's job title: ^*

Organiser's phone number:

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Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 1 First name:

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About the Speakers

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