Best Practice Visit with Vodafone

Vodafone’s award winning Telesales and Retention team (TSAR) is welcoming CCMA members to their site in Stoke – home to their Sales Centre of Excellence.

Vodafone has five FCA regulated sales sites around the UK who have enhanced technology and digitalisation, hosting both of their voice and webchat campaigns supporting the flexibility of hybrid working through the new Covid world.

The telecommunication companies’ contact centres have had a period of transition, growth and simplification with two clear ambitions: To be #1 for customer experience and #1 best place to work. Through collaboration, clear goals and leadership, the agents are integral to decision making and implementation to achieve our goals.

Winning 12 industry awards for: Transformation, Customer Experience, Implementation, Crisis Management and Leadership, Vodafone would like to share their best practice from recognised experience.

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Where and when?

Date: Thu 21 Jul 2022

Time: 9:00 am - 1:00 pm

Location: Vodafone Stoke Contact Centre, Shelton Blvd, Stoke-on-Trent, ST1 5GP

Who is it for?

Members only – contact centre managers, CX managers, operations leaders, HR business partners. Limited spaces available.

How much is it?

Free for CCMA members

Book your place(s)

Your organisation: ^*

Organiser's email: ^*

Organiser's first name: ^*

Organiser's last name: ^*

Organiser's job title: ^*

Organiser's phone number:

Please book places on this event for the following people:

Attendee 1: (If the organiser is also attending please add yourself as attendee 1)

Attendee 1 First name:

Attendee 1 Last name:

Attendee 1 Job title:

Attendee 1 Email:

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