Best Practice Visit to Leeds Building Society

Hear the latest news and updates from the CCMA, along with what you can expect throughout the day.

• With Kate Knowles, Services Director, CCMA

Leeds Building Society welcomes CCMA members to meet the team where they will share the background of their operation and what’s driving success.

• With Leeds Building Society Team

Leading the Way: How Leeds Building Society Is Redefining Inclusion in the Workplace

Gold Winners at the 2025 UK National Contact Centre Awards for Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB), Leeds Building Society is setting a bold new benchmark for inclusive, people-first cultures.

At the heart of their success is their transformative DEIB strategy, ‘Being You; Transforming Us’, a powerful commitment to educating, supporting and empowering every colleague, while driving measurable lasting impact.

In this inspiring session, the team will take you behind the scenes of their award-winning approach and share how they:

• Create an inclusive environment that encourages, embraces, and values diversity for both colleagues and members.
• Attract, retain, and develop a diverse range of colleagues.
• Grow cultural competence and confidence among people leaders to enable effective role modelling.
• Embed inclusion and diversity into policies, processes, and colleague/member engagement.

Their approach is both strategic and cultural, an Inclusion & Diversity ethos that is owned by everyone and led from the top. With deep and wide-reaching impact, they’ve become pioneers within their organisation and peer group, particularly in the area of neuro-inclusion, making their work stand out as truly exceptional.

With a rich track record of real-world outcomes and colleague impact, the Leeds Building Society team is a shining example of what purposeful inclusion looks like in action.

Don’t miss the chance to visit their award-winning contact centre and hear first-hand how they’re turning values into action and inspiring change across the industry.

• With DEIB Team, Leeds Building Society