Virtual Learning

Unlock your potential with our Virtual Learning, where our short courses are designed to boost your knowledge and capability in a supportive and engaging environment. get the CCMA Experience with interactive sessions led by expert trainers, allowing you to connect with industry peers and grow together.

You’ll engage in dynamic discussions, share insights, and participate in practical activities that make learning both enjoyable and effective. To ensure you get the most out of your training, each course includes a short assessment to help embed the learning. Upon completion, you’ll receive a digital certificate, proudly CCMA Accredited, to showcase your new skills and achievements.

Explore our role-specific courses below and get ready to elevate your skills with the CCMA Experience.

All Training Courses

Coaching with Confidence
Date: Wed 3 Jun 2026 - Thu 4 Jun 2026
Where: Online

Mastering Social Media Customer Service
Date: Tue 9 Jun 2026
Where: Online

Managing My Time As A Leader
Date: Tue 16 Jun 2026
Where: Online

The Human Side of Complaints
Date: Wed 17 Jun 2026
Where: Online

Quality Assurance Foundations
Date: Wed 17 Jun 2026
Where: Online

Mastering QA: Beyond the Score
Date: Thu 18 Jun 2026
Where: Online

Managing Performance
Date: Tue 23 Jun 2026
Where: Online

Strategic Thinking
Date: Thu 25 Jun 2026
Where: Online

Leadership Foundations
Date: Fri 26 Jun 2026 - Fri 17 Jul 2026
Where: Online

Introduction to Resource Planning
Date: Wed 1 Jul 2026 - Thu 2 Jul 2026
Where: Online

Mastering the Art of Feedback
Date: Thu 16 Jul 2026
Where: Online

The Human Side of Complaints
Date: Tue 22 Sep 2026
Where: Online

Quality Assurance Foundations
Date: Tue 22 Sep 2026
Where: Online

Introduction to Resource Planning
Date: Wed 23 Sep 2026 - Thu 24 Sep 2026
Where: Online

Mastering QA: Beyond the Score
Date: Wed 23 Sep 2026
Where: Online

Coaching with Confidence
Date: Tue 13 Oct 2026 - Thu 15 Oct 2026
Where: Online

Managing My Time As A Leader
Date: Tue 3 Nov 2026
Where: Online

Mastering Social Media Customer Service
Date: Wed 4 Nov 2026
Where: Online

Leadership Foundations
Date: Fri 6 Nov 2026 - Fri 27 Nov 2026
Where: Online

Strategic Thinking
Date: Tue 10 Nov 2026
Where: Online

Mastering the Art of Feedback
Date: Tue 17 Nov 2026
Where: Online

The Human Side of Complaints
Date: Wed 9 Dec 2026
Where: Online

Quality Assurance Foundations
Date: Wed 9 Dec 2026
Where: Online

Mastering QA: Beyond the Score
Date: Thu 10 Dec 2026
Where: Online

Coaching with Confidence
Date: Tue 19 Jan 2027 - Wed 20 Jan 2027
Where: Online

Introduction to Resource Planning
Date: Wed 20 Jan 2027 - Thu 21 Jan 2027
Where: Online

Leadership Foundations
Date: Fri 5 Feb 2027 - Fri 26 Feb 2027
Where: Online

Managing My Time As A Leader
Date: Thu 11 Feb 2027
Where: Online

Mastering the Art of Feedback
Date: Tue 16 Feb 2027
Where: Online

Strategic Thinking
Date: Thu 18 Feb 2027
Where: Online

The Human Side of Complaints
Date: Wed 10 Mar 2027
Where: Online

Quality Assurance Foundations
Date: Wed 10 Mar 2027
Where: Online

Mastering QA: Beyond the Score
Date: Thu 11 Mar 2027
Where: Online