“Talent is evenly distributed. Opportunity often isn’t.”

In this episode of Informer we’re joined by Lisa Dolan, who is the Regional VP for Employee Experience at TP and one of the industry’s most vocal champions for contact centres as a career of choice.

Lisa challenges some of the biggest myths surrounding the contact centre industry and shines a light on the opportunities it creates for people from all walks of life.

She discusses the importance of social mobility, and the opportunity contact centres offer to those that exist outside of the standard career path – from parents and carers to returners, neurodivergent talent and those living far from traditional employment hubs.

She also explains why contact centres remain one of the UK’s most important routes to unlocking career opportunity, the skills that underpin successful careers, and why the industry deserves greater recognition for the role it often plays in unlocking potential, wherever it’s found.

“We’ve sometimes done ourselves a disservice as an industry….there’s so much more we can do to showcase the true talent and opportunity within the contact centre industry. We haven’t often told our story loud enough and what makes our industry so unique, the journeys people have been on in their contact centre careers, that regardless of age, background, ability, diversity, you can come together in this industry. If you have a willingness to learn, you want tomake a difference, want to help people, want to build relationships, the contact centre exists for you.”

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