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Our best practice visits to award-winning contact centres are a fantastic opportunity to network and share best practice.
Best Practice Visit to Aegon
Discover how Aegon reimagined hiring and onboarding to boost diversity, engagement, retention and recruitment ROI.
Thu 5 Nov 2026
09:30 - 12:30
Aegon UK, Edinburgh
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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  • 0333 939 9964
  • info@ccma.org.uk
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    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
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Reg No: 5799326