CCMA Academy Masterclasses provide practical, contact-centre-specific learning in a focused face-to-face environment. Delivered over one or two days, they give you the time and space to explore topics in greater depth while building knowledge, capability and confidence.

Led by experienced industry facilitators, Masterclasses combine real-world insight, practical activities and interactive discussion to help you apply new approaches, techniques and ideas within your role.

The immersive format creates additional opportunities to explore challenges, share experiences and learn from others working across the industry, bringing fresh perspectives and valuable insight into the learning experience.

Every Masterclass is CCMA-accredited and includes a short assessment to validate your learning. You'll also receive a digital certificate on successful completion.