CCMA Circles

Our Virtual Contact Centre Discussion Series

Upcoming Events

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CCMA Circles is our contact centre discussion series, where members come together to explore real challenges, share lived experiences, and exchange practical insight. Each virtual session is 60 minutes, focuses on a single topic and offers an open, supportive space for learning, reflection and meaningful conversation.
Coaching for Performance – Creating Teams That Consistently Excel
Explore how effective coaching, clear development and strong leadership can build high-performing teams, grow confidence and develop leaders
Tue 27 Oct 2026
12:00 - 13:00
Online
Connecting the Dots – What Are Your Customer Metrics Telling You?
We’ll explore how complaints insight can be connected with FCR, NPS, CSAT, repeat contact and customer effort to create a richer CX picture.
Wed 2 Dec 2026
12:00 - 13:00
Online
Leading Through Change – Building High Performing Service Teams
We’ll explore the leadership approaches including leading teams through change, creating opportunities to grow, building multi-skilled teams
Mon 8 Feb 2027
12:00 - 13:00
Online
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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Reg No: 5799326