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CareerTalk with Phil Hardy, Caravan and Motorhome Club

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Phil Hardy, Head of Operations at Caravan and Motorhome Club, chats with CCMA, CEO, Leigh Hopwood about his career to date in the contact centre industry.

Like so many other leaders on CareerTalk, he has had many different roles in customer operations to build out his experience and he has experienced both highs and lows.

Phil shares some great advice for aspiring industry leaders, including the importance of building your network.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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