25 Years: A Contact Centre Evolution

To celebrate our anniversary we’ve taken a look back at our industry over the last quarter century and created an infographic, video and ebook. It’s amazing how much the contact centre industry has transformed!

Join in the fun and share your old photos on social media that show just how much has changed. Use the hashtag #CCMA25 and we’ll share them too! Follow us.


So much has happened in our industry in the last 25 years. We’ve tried to capture some of the key changes on an infographic. Click here to view it!


We talked to some well-known industry faces and asked them to share their memories and views of the future. Watch the video!


Download our commemorative ebook with more flashbacks and kind words from some CCMA members. Download now.

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If you work in the industry then being a member is a definite must.

Call Centre Manager, Metro Bank

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