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CareerTalk with David Rumble, Founder and Director

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Industry ‘veteran’ David Rumble chats with our CEO, Leigh Hopwood about what it takes to be a leader in our industry, the journey from leader to independent NED (Non-Executive Director), and why the contact centre industry so often finds and galvanises those that feel they are ‘lost’ in their careers.

David’s career has seen him head up sales for E.ON, co-found The Knowledge Group and act as a NED for CCA Recruitment Group, among many other things.

It’s a packed conversation with lots of advice based on his career of learning – and a must-listen.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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