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LinkedIn Live with Jon Yarlett

Leigh Hopwood, CEO at CCMA, chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance.

Leigh and Jon discuss the intricacies of impact sourcing and why it’s something that contact centre leaders should be aware of. They explore its benefits and Jon shares some examples of impact sourcing in the UK as well as South Africa.

Watch the video below to gain a better understanding of impact sourcing and its relevance today in the contact centre.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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