In this Resource Planning Circle, Jonathan Luniw, Planning Manager from Specsavers joins our very own Laura Farrell and will share how the Planning Team are transforming workforce management through data-led decision-making, using innovative technology alongside a strong commitment to colleague wellbeing. Following the successful implementation of a new Calabrio Workforce Management (WFM) platform, delivered entirely through internal expertise, the team has achieved greater operational efficiency, enhanced colleague autonomy as well as creating new opportunities to support wider business needs. Their approach demonstrates how effective resource planning can deliver exceptional service performance while also putting people at the heart of every decision.

We’ll explore the approaches behind Specsavers’ success as well as discuss how resource planning can support colleague flexibility, wellbeing and cultural inclusion, alongside maintaining service levels, improving productivity, and developing future resource planning talent. Bring your own experience, challenges and ideas as we explore the evolving role of resource planning, share practical approaches to balancing operational performance with colleague experience, and learn from one another in an open, collaborative conversation.