Archives: Insights

CareerTalk with Harj Johal, The AA

CareerTalk with Harj Johal, The AA

In this episode of CareerTalk, Leigh chats with The AA’s Harj Johal. Harj has 30 years working in contact centres and customer relations within the UK insurance industry, for major…
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CareerTalk with Paul Mazoyer, Heineken

CareerTalk with Paul Mazoyer, Heineken

Careers in a contact centre can be incredibly rewarding, and the skills you learn are for life. Leigh chats with industry leaders about their careers in order to inspire others.…
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CareerTalk with Ryan Rubertazzi, VodafoneThree

CareerTalk with Ryan Rubertazzi, VodafoneThree

Contact Centre Leader of the Year at the ⁠UK National Contact Centre Awards⁠ in 2021, ⁠Ryan Rubertazzi⁠, Head of Consumer Assisted Sales and Care at ⁠VodafoneThree⁠ chats with ⁠Leigh Hopwood⁠,…
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UK Contact Centre Salary Guide 2026

UK Contact Centre Salary Guide 2026

Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline colleague to head of customer experience, and with a full regional…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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