Archives: Insights

Energy & Utilities: Automation for Efficiency

Energy & Utilities: Automation for Efficiency

This CCMA Leadership Report captures key insights from the summer 2025 Energy and Utilities Leadership Forum, where senior sector leaders came together to discuss their automation strategies, how they balance…
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CareerTalk with Graham Swanton

CareerTalk with Graham Swanton

In this episode of CareerTalk, Leigh chats with Graham Swanton, Director of Customer and Insight at Moat Homes. With a career spanning customer operations and service improvement in the social…
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CareerTalk with Sandrea Morgan

CareerTalk with Sandrea Morgan

In this episode of CareerTalk, Leigh chats with  Sandrea Morgan, Head of Customer Experience at activewear brand Adanola. With over two decades of experience across customer service, outsourcing and customer…
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CareerTalk with Morris Pentel

CareerTalk with Morris Pentel

Another fascinating CareerTalk hosted by Leigh Hopwood, CEO at CCMA, speaking with Morris Pentel, who describes himself as an Experience Scientist. With a career spanning telecoms, outsourcing and financial services,…
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The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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