Archives: Insights

UK Contact Centre Salary Guide 2026

UK Contact Centre Salary Guide 2026

Explore the latest salary data for the UK contact centre sector, with information on job roles ranging from frontline colleague to head of customer experience, and with a full regional…
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CareerTalk with Don Haddaway, Artisiam

CareerTalk with Don Haddaway, Artisiam

The first episode of series five of the CareerTalk podcast opens with a genuine conversation between Don Haddaway, a 35‑year industry veteran turned independent CX consultant, and Leigh Hopwood, CEO…
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CareerTalk with Rachel Lewis, NatWest Group

CareerTalk with Rachel Lewis, NatWest Group

In the final episode of season four of the CCMA’s CareerTalk podcast, Leigh Hopwood, CEO of the CCMA, speaks to NatWest Group's Rachel Lewis about alternative career pathways. Rachel spent…
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Contact Centre Technology Report 2026

Contact Centre Technology Report 2026

The Contact Centre Technology Report 2026 is your comprehensive resource for understanding and implementing technology transformation in an AI-driven era.This report delivers valuable insights, practical guidance and CCMA member case…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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