Archives: Insights

Global Pharmaceutical Provider Unifies its Teams

Global Pharmaceutical Provider Unifies its Teams

Clinigen, a global pharmaceutical services platform, faced challenges with its customer service teams operating in separate locations using different phone systems that didn’t interact. This caused inefficiencies in workload distribution,…
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CCMA appoints Research Director

CCMA appoints Research Director

Ex-Ipsos MORI Director appointed CCMA’s Research Director Represents a move to provide members with more insight The CCMA, the only national association dedicated to the UK’s contact centre industry, has…
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Evolving Contact Centre Technology

Evolving Contact Centre Technology

Contact Centres often struggle with the chaos of unstructured enquiries, lengthy customer tickets and can be faced with mountains of disorganised knowledge data. Ventrica, one of the UK’s most prestigious…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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