Impact Call Centre help businesses successfully outsource their call centre services with confidence. Our team of over 250 trained specialists deliver world-class customer service and sales solutions to some of the UK’s leading brands, independents and charitable organisations. The successful combination of our great people, proven processes and stringent security standards helps our clients grow their businesses in size, profitability, and reputation.
We operate at scale and effortlessly handle high call volumes for a wide variety of sectors and companies. The customer service team relish complex tasks and always aim to raise the bar. Ensuring that our clients’ customers receive the best possible experience during each interaction is our priority. We take the time to expertly train our call centre agents in proven techniques and our clients’ products/services. This prepares and empowers agents to achieve first time resolutions and exceptional high quality results.
We stand out among UK call centres, with an unwavering commitment to quality and a reputation for stringent security standards. Our commitment to exceptional quality is evident across the call centre, from our caring culture to our successful processes and innovative in-house technology. Clear accountability and a passion for making improvements in all areas of our business drives us forward and helps clients succeed. Security standards are of paramount importance to us and are evidenced by our PCI DSS Level 1 compliance, Cyber Essentials Plus certification and industry leading cyber security programmes. We are one of only a handful of UK call centres that has achieved PCI DSS Level 1 compliance - the highest level available. We can securely, seamlessly, and quickly process card payments, resulting in an exceptional, secure, customer experience.
If you are looking for a professional call centre that can delight your customers and deliver exceptional business results, get in touch with us today.