TTEC is a leading global customer experience (CX) technology and services innovator for AI-enabled digital CX solutions with over 60,000 employees across the globe. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey.

Customer Obsessed.
Digitally Empowered.
Outcome Focused.

We are TTEC (NASDAQ: TTEC). The architects and builders of next-generation customer experiences. For over four decades, we’ve been shaping and redefining what it means to connect brands with their customers: Seamlessly, intelligently, and with lasting impact. We partner with the world’s most iconic and disruptive companies to design and deliver AI-powered, digital-first experiences that don’t just serve customers, but exceed their expectations.

Every interaction.
Every touchpoint.
Every time.

TTEC Engage is our front-line engine delivering AI-enabled services that include customer engagement, acquisition, tech support, fraud prevention, back-office and more.

Operating across six continents, we fuse technology and human empathy to turn challenges into opportunities, interactions into relationships, and brands into legends. Bringing humanity to business is our purpose. Excellence is our standard. And the results? Happy customers. Stronger businesses. Unstoppable growth.

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.