Insight Category: Watch Video

LinkedIn Live: Learning at Work Week Special

LinkedIn Live: Learning at Work Week Special

Our Membership and Learning Director, Kate Law, chats with Mike Axford, Learning and Development Consultant at the UK National Contact Centre Academy around this year’s Learning at Work Week theme…
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Watch: The Importance of ESG in the Contact Centre

Watch: The Importance of ESG in the Contact Centre

Environmental, societal, and governance (ESG) is fast becoming an important company mission and competitive differentiator, driven by demand from customers, employees, board members and shareholders.The question is, how can those…
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AI: The Real Picture: Your Questions Answered

AI: The Real Picture: Your Questions Answered

Contrary to the widespread notion that artificial intelligence (AI) would revolutionise the world and lead to widespread job displacement, the actual impact has unfolded quite differently. In our ongoing nationwide…
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LinkedIn Live with Tim Burton

LinkedIn Live with Tim Burton

Leigh Hopwood, CEO at CCMA, chats to Tim Burton, Chief Customer Officer at Smartnumbers, live on CCMA LinkedIn.Watch the video below as Leigh and Tim discuss the rise of fraud…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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