Insight Category: Watch Video

LinkedIn Live with Jon Yarlett

LinkedIn Live with Jon Yarlett

Leigh Hopwood, CEO at CCMA, chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance.Leigh and Jon discuss the intricacies of impact sourcing and why…
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LinkedIn Live with James Marscheider

LinkedIn Live with James Marscheider

Leigh Hopwood, CEO at CCMA, chats to James Marscheider, Chief Commercial Officer at evaluagent.What is happening in the world of Quality and how is technology supporting the teams that are…
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Watch: Navigating the AI Seascape

Watch: Navigating the AI Seascape

AI continues to be the hottest topic in the business world and it’s no different within the contact centre. The challenge is that it can be difficult for operation leaders…
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Watch: The Journey to Automation in QA

Watch: The Journey to Automation in QA

Every contact centre leader is chasing optimised frontline performance with maximum customer satisfaction. One of the most powerful tools in the kitbag is quality assurance. Designed effectively, a quality framework…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

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