Archives: Insights

Achieving a 30% Increase in Sales

Achieving a 30% Increase in Sales

Challenge Overview A telemarketing organisation felt significant improvements could be gained from deploying cloud-based technologies due to the challenges they were facing with their legacy systems. They needed a solution…
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Contact Centre Colleague Wellbeing Study

Contact Centre Colleague Wellbeing Study

Employers are stepping up as 53% of frontline colleagues report symptoms of stress. The wellbeing of colleagues in the contact centre has a direct impact on productivity, as it affects…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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