Archives: Insights

The UK Contact Centre Outsourcing Report 2024

The UK Contact Centre Outsourcing Report 2024

Explore the 2026 edition here. The UK contact centre industry represents organisations that operate in-house and those that provide contact centre outsourced services to other businesses. Here at the CCMA,…
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Voice of the Contact Centre Consumer 2023

Voice of the Contact Centre Consumer 2023

Discover 2026’s research here. Documenting a period of profound change The impact of economic pressures on consumers is being expressed in a downward turn in perceptions of customer service. Emotions…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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