Archives: Insights

Watch: AI: The Real Picture

Watch: AI: The Real Picture

The belief that AI is going to change the world and eliminate jobs has proven to be quite different from reality. We’re currently running a roadshow of events around the…
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AI: The Real Picture: Your Questions Answered

AI: The Real Picture: Your Questions Answered

Contrary to the widespread notion that artificial intelligence (AI) would revolutionise the world and lead to widespread job displacement, the actual impact has unfolded quite differently. In our ongoing nationwide…
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LinkedIn Live with Tim Burton

LinkedIn Live with Tim Burton

Leigh Hopwood, CEO at CCMA, chats to Tim Burton, Chief Customer Officer at Smartnumbers, live on CCMA LinkedIn.Watch the video below as Leigh and Tim discuss the rise of fraud…
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LinkedIn Live with Jon Yarlett

LinkedIn Live with Jon Yarlett

Leigh Hopwood, CEO at CCMA, chats to Jon Yarlett, Founder and CEO of Intelligent Sourcing and the Impact Sourcing Alliance.Leigh and Jon discuss the intricacies of impact sourcing and why…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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