Archives: Insights

Feedback Loop

Feedback Loop

Reed in Partnership faced quite a challenge in their customer feedback collection process. They relied on bi-annual surveys to gather insights and measure their Net Promoter Score (NPS), a method…
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Increasing Customer Satisfaction

Increasing Customer Satisfaction

Tai Calon Community Housing, the largest non-profit housing provider in Blaenau Gwent, has faced a number of challenges. These included financial pressures, limited resources, the transition to hybrid working, and…
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CX Landscape Report 2023

CX Landscape Report 2023

Revealing the CX industry’s insights into how today’s organisations gather and utilise customer data to effectively overcome challenges, maximise opportunities for better experiences, and drive improved business outcomes across the…
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Unlocking Cost Savings and Efficiencies

Unlocking Cost Savings and Efficiencies

A global technology company encountered challenges with their invoicing processes, resulting in stranded costs and overbilling. After an extensive audit of their legacy invoices and support processes, The Knowledge Group…
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