Archives: Insights

Trends in Contact Centres and Customer Support

Trends in Contact Centres and Customer Support

Customer service operations are now forced to pivot to completely new ways of working. Advances in technology, rising customer expectations, and new-found employee empowerment are placing fresh and demanding challenges…
Read more
Chef Works Opts for Pay-As-You-Go

Chef Works Opts for Pay-As-You-Go

Challenge Overview Chef Works, a global leader in culinary and hospitality apparel, operates in regions including the US, Canada, Australia, and the UK, serving thousands of customers worldwide. With over…
Read more
Watch: The Importance of ESG in the Contact Centre

Watch: The Importance of ESG in the Contact Centre

Environmental, societal, and governance (ESG) is fast becoming an important company mission and competitive differentiator, driven by demand from customers, employees, board members and shareholders.The question is, how can those…
Read more
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

© 2026 Contact Centre Management Association. All rights reserved.
Reg No: 5799326