Archives: Insights

Watch: Raising Standards: Five Considerations

Watch: Raising Standards: Five Considerations

There are five foundations within the contact centre that every industry leader works with, and are defined in the CCMA's Contact Centre Standards Framework. They are strategy and leadership, innovation,…
Read more
Knowledge Management: Digging into the Detail

Knowledge Management: Digging into the Detail

Knowledge management continues to be a vital theme, with CCMA members actively engaged in discussions around best practices across several events and online platforms in recent weeks. As contact centres…
Read more
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

© 2026 Contact Centre Management Association. All rights reserved.
Reg No: 5799326