The AI Reality Check Roadshow

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Getting AI Ready
Get AI ready with practical insights on governance, knowledge management and organisational readiness.
Tue 8 Dec 2026
10:30 - 13:30
VirginMediaO2, Manchester
Using AI for Operational Advantage
Discover where AI can make the biggest impact, from frontline support to intelligent automation.
Thu 14 Jan 2027
10:30 - 13:30
HSBC, Motherwell
The Opportunity and the Risks of AI CX
Learn what it takes to use AI effectively in customer interactions, from automation and transparency to customer outcomes.
Wed 10 Feb 2027
10:30 - 13:30
Westminster City Council, London
AI Stories
Hear real-world lessons from contact centre leaders putting AI into practice.
Tue 2 Mar 2027
10:30 - 13:30
OVO Energy, Bristol
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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