CCMA Circles

Our Virtual Contact Centre Discussion Series

Upcoming Events

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CCMA Circles is our contact centre discussion series, where members come together to explore real challenges, share lived experiences, and exchange practical insight. Each virtual session is 60 minutes, focuses on a single topic and offers an open, supportive space for learning, reflection and meaningful conversation.
From Quality Assurance to Quality Culture
Explore how shifting from quality assurance to a culture of quality can strengthen teams, improve outcomes and make continuous improvement.
Mon 24 Aug 2026
12:00 - 13:00
Online
Beyond Resolution – Turning Complaints into Catalysts for Change
Explore how transforming complaints into opportunities for improvement can strengthen customer trust, empower colleagues & drive meaningful.
Tue 8 Sep 2026
12:00 - 13:00
Online
Coaching for Performance – Creating Teams That Consistently Excel
Explore how effective coaching, clear development and strong leadership can build high-performing teams, grow confidence and develop leaders
Tue 27 Oct 2026
12:00 - 13:00
Online
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    5th Floor
    16 Great Queen Street
    Covent Garden
    London
    WC2B 5DG
  • CCMA LinkedIn
© 2026 Contact Centre Management Association. All rights reserved.
Reg No: 5799326