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Watch: What Makes a Great Leader in the Contact Centre?

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What makes a great leader in the modern contact centre environment?

Have you ever wondered what sets top-performing contact centre leaders apart?

In this online seminar, Kate Law, Membership and Learning Director for the CCMA chats to Jen Lord, course tutor for the CCMA Futures: Leadership Programme, about the 6 Competences in Top-Performing Contact Centre Leaders that have become critical to being a great leader.

Watch now below.

To learn more about the Futures: Leadership Programme click here, or get in touch with colette@oldsite.ccma.org.uk.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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