Archives: Insights

Empowering Effective Tenant Communication

Empowering Effective Tenant Communication

ForHousing, a housing association managing over 26,000 properties across the North West, faced a significant challenge in modernising their systems to better serve their tenants and communities. Their existing contact…
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Thrive in 2025 with a Skilled Frontline

Thrive in 2025 with a Skilled Frontline

With skills becoming the new global currency in the workforce, contact centres are taking advantage of the opportunity this paradigm shift provides. Skills-based hiring, reskilling, and upskilling the frontline are…
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LinkedIn Live with James Marscheider

LinkedIn Live with James Marscheider

Leigh Hopwood, CEO at CCMA, chats to James Marscheider, Chief Commercial Officer at evaluagent.What is happening in the world of Quality and how is technology supporting the teams that are…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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