Archives: Insights

Gamification: A Buyer’s Guide

Gamification: A Buyer’s Guide

Gamification is a tried-and-true tactic that more and more businesses are embracing, but navigating the options and convincing your team can be tough. This guide sets you on the path…
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LinkedIn Live: Learning at Work Week Special

LinkedIn Live: Learning at Work Week Special

Our Membership and Learning Director, Kate Law, chats with Mike Axford, Learning and Development Consultant at the UK National Contact Centre Academy around this year’s Learning at Work Week theme…
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Contact Centre Technology Report 2025

Contact Centre Technology Report 2025

The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. This report is packed with valuable insights and practical advice tailored for contact…
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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

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