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How do you reduce short term attrition in the contact centre?

Leigh Hopwood, CEO at the CCMA, chats to Sarah Hunt, Associate Director of Client Solutions at greebean, about the candidate journey and managing the expectations of new talent coming into the industry, as well as working in a contact centre for the first time.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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