What CCMA Benchmark Data Highlights About Attrition
It's long been one of the contact centre industry's most persistent challenges, but there is evidence that attrition can be successfully tackled - even in the age of AI.
For our next episode of CareerTalk, Leigh Hopwood chats to Michael Sherwood, Head of Digital Experiences at Atom Bank, about Michael’s career so far.
Michael chats to Leigh about his career to date and the impact of the 4-day working week on the team and his own life.
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