Chatbots or Humans? What the Data Says About Customer Preferences
The CCMA's Beyond Demographics: Customer Contact Personas Shaping UK Service Expectations research highlights that context is key when it comes to the question 'chatbots or humans?'
For our next episode of CareerTalk, Leigh Hopwood chats to John Devlin, Co-Founder and CEO at Ascensos, about John’s career so far.
John has a long-standing career in UK contact centre outsourcing. Leigh finds out where it all began and explores his journey so far. Catch up on the recording below.
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