What does great coaching really look like? How do you create a culture where people continually improve, confidence grows, and high performance becomes the norm rather than the exception? And how do you balance stretching your team with supporting them to succeed?

In this CCMA Circle, we’ll explore these questions and more, inspired by the award-winning leadership story of Victoria Goodchild, Gold winner of the UK National Contact Centre Award for Sales Team Manager of the Year. Victoria will begin by sharing insight into how her coaching approach, clear development plans and commitment to leading from the front have helped build the highest-performing sales team in her department, while developing future leaders and driving exceptional commercial results.

From there, we’ll open the discussion to the Circle, sharing experiences, ideas and practical approaches to coaching for performance, developing talent, and creating teams that consistently excel.