Best Practice Visit to Dojo

Wed 23 Sep 2026
09:30 - 12:30
Dojo, Bristol

Join us for an inspiring Best Practice Visit with Dojo, where the team behind their award-winning Talent Growth Programme share how they have transformed learning and development into a connected, engaging and future-focused growth ecosystem.

You will discover how Dojo moved beyond traditional training to create The Expedition – a strategic learning framework that positions development as an ongoing journey rather than a series of standalone interventions. Using a creative space-exploration theme, the programme brings together every aspect of learning, from onboarding and technical upskilling to leadership development and career progression, helping colleagues build skills, confidence and long-term career opportunities.

Hear how Dojo redesigned talent development to remove many of the barriers and anxieties traditionally associated with progression programmes. Learn how the organisation transformed its Senior Flight Path programme, replacing high-pressure application and assessment processes with a more supportive, psychologically safe approach that focuses on growth, achievement and individual potential. Discover how personalised mentoring, skills development and learning playbacks are helping future leaders thrive.

The Dojo team will also showcase Career Compass, a skills-based development framework designed to help employees build transferable capabilities and explore a wider range of career opportunities. By grouping roles into job families and encouraging colleagues to focus on skill development rather than job titles, Dojo has created a culture that embraces career mobility, internal progression and “squiggly” career paths.

Gain insight into how innovative technology, AI-powered tools, interactive learning experiences and gamification have been used to create engaging development opportunities that compete for attention, increase participation and improve learning outcomes. The team will also share the measurable impact of these initiatives, including significant improvements in employee engagement, internal mobility, learning participation and retention.

During this session you will explore how Dojo:

  • Created a connected learning ecosystem that support development at every stage of the employee journey
  • Built psychologically safe talent programmes that encourage participation and growth
  • Support career development through skills-based pathways rather than traditional career ladders
  • Encourage internal mobility and creating opportunities for “squiggly” careers across the business
  • Using mentoring, coaching and personalised development to accelerate progression
  • Leverage AI, gamification and digital learning tools to increase engagement and knowledge retention
  • Align learning and development with business needs while empowering employees to take ownership of their growth
  • Measure the impact of talent development through engagement, retention, career progression and internal promotion outcomes

 

How much is it?

Included as part of your membership benefits.

Why should you go?

Don't miss this opportunity to see how Dojo has reimagined talent growth by combining creativity, innovation and human-centred design to create a culture where learning is continuous, careers are flexible and people are empowered to realise their full potential.

Who is it for?

For those responsible for leading a team, managing a department or have direct input into the strategic development of their contact centre.

Agenda

Speakers

Register for this event here

Join us and your industry peers at this exclusive CCMA event
Secure your place today.
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    5th Floor
    16 Great Queen Street
    Covent Garden
    London
    WC2B 5DG
  • CCMA LinkedIn
© 2026 Contact Centre Management Association. All rights reserved.
Reg No: 5799326