CCMA Circles

Our Virtual Contact Centre Discussion Series

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CCMA Circles is our contact centre discussion series, where members come together to explore real challenges, share lived experiences, and exchange practical insight. Each virtual session is 60 minutes, focuses on a single topic and offers an open, supportive space for learning, reflection and meaningful conversation.
What More Can We Do? – Leading Teams That Go Beyond Expectations
Explore how empowering people, building confidence and creating a culture of ownership can help teams thrive and deliver lasting impact.
Tue 28 Jul 2026
12:30 - 13:30
Online
From Quality Assurance to Quality Culture
Explore how shifting from quality assurance to a culture of quality can strengthen teams, improve outcomes and make continuous improvement.
Mon 24 Aug 2026
12:00 - 13:00
Online
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

Contact Us

  • 0333 939 9964
  • info@ccma.org.uk
  • CCMA Ventures Limited
    2nd Floor, Regis House
    45 King William Street
    London EC4R 9AN
  • CCMA LinkedIn
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Reg No: 5799326