In this CCMA Circle, Debbie Curry, Gold winner of the UK National Contact Centre Award for Service Team Manager of the Year, will kick off the discussion by sharing the story behind her award-winning approach to leadership. Debbie will reflect on how a simple philosophy, “What more can we do?”, has shaped a high-performing team that changes lives every day, empowering colleagues to grow and delivering exceptional outcomes for both customers and the organisation.

During the Circle, we’ll explore the leadership themes behind Debbie’s success, including developing confidence, creating opportunities for people to step outside their comfort zones, building a culture of ownership, and helping teams see the impact they have beyond the contact centre.

Bring your own experiences, challenges and ideas as we discuss what great team leadership looks like today, share practical approaches that have worked, and learn from one another in an open, collaborative conversation.