Team Connection Days

Learning Level: Team

Format: Full Day

Delivery: In Person

Great cultures don’t happen by accident. Team Connection Days give you the opportunity to step back from the day-to-day, reconnect as a team and build a shared blueprint for success that strengthens engagement, accountability and performance.

Culture shapes how your team communicates, collaborates and performs every day. When people feel supported, valued and connected to a common purpose, they’re more engaged, resilient and committed to delivering exceptional experiences.

This interactive Team Connection Day helps you explore what great team culture looks like in practice. Through facilitated discussions, practical activities and shared reflection, you’ll identify the behaviours, values and habits that create a climate of success. Together, you’ll uncover what’s working well, where improvements are needed and how you’ll show up for each other moving forward.

You’ll develop a stronger understanding of trust, accountability and psychological safety, while creating clear expectations that support high performance without losing the human connection. The course encourages honest conversations that strengthen relationships and build a culture of accountability through shared ownership.

Perfect for teams within contact centres and customer-focused environments, this highly engaging day is designed to energise your people, align priorities and create meaningful action. By the end of the day, you’ll leave with practical commitments and a clearer vision of the culture you want to create together.

Course content

Culture foundations Explore the behaviours, beliefs and values that shape everyday culture.

Building trust Understand how trust develops and the impact on performance.

Shared purpose Align around team goals, priorities and measures of success.

Self-awareness Recognise individual strengths, preferences and communication styles.

Team relationships Strengthen connections through meaningful discussion and collaboration.

Accountable conversations Practise constructive conversations that build ownership and trust.

Psychological safety Create an environment where people feel heard and valued.

Culture commitments Define the behaviours and standards expected from everyone.

Action planning Agree practical steps that embed learning beyond the classroom.

Blueprint for success Create a shared vision for future team performance.

Learning outcomes

Build greater trust through consistent daily behaviours and shared expectations.

Create stronger team connections that improve collaboration and engagement.

Develop accountability through open, constructive and supportive conversations.

Identify cultural strengths and opportunities for meaningful team improvement.

Strengthen self-awareness and understanding of individual working preferences.

Create practical actions that support a positive and sustainable culture.

Align around a shared vision that drives team success.

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Who should attend?

Contact centre teams looking to strengthen their connection and performance.

What will you learn?

Create a culture where people feel supported and accountable.

How much is it?

Format Info

In-person

Group discount

Additional discounts available for group bookings

Enquire

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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0333 939 9964
info@ccma.org.uk
CCMA Ventures Limited
5th Floor
16 Great Queen Street
Covent Garden
London
WC2B 5DG
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Reg No: 5799326