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CareerTalk with Jon Paull, Octopus Energy

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In this episode of CareerTalk, Leigh chats with Jon Paull, COO and Global Director of Operations at Octopus Energy, to explore the career journey that took him from being on the phone all the way to being a global operational leader.

Jon reflects on the experiences that shaped his career, why he’s always put his hand up for new opportunities, and how building broad, cross-functional experience helped him thrive. He also shares why being a “hyper-generalist” is a powerful skill in today’s workplace and offers practical advice for anyone aspiring to leadership.

Along the way, you’ll hear how Octopus Energy’s people-first operating model empowers teams to deliver outstanding customer outcomes while creating meaningful development opportunities for colleagues.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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