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CareerTalk with Alison Heap, United Utilities

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In this episode of CareerTalk, Leigh chats with Alison Heap, Customer Service Manager at United Utilities.

Ali has 40 years’ experience across a range of sectors and is passionate about people, development and wellbeing, sharing the career journey that took her from an entry-level customer service role to a rewarding leadership career.

The conversation explores resilience, taking opportunities when they arise, the value of great mentors, and why customer service remains a fantastic place to build a career.

A practical and inspiring discussion packed with career advice, leadership lessons and insights from four decades in the industry.

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