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Our best practice visits to award-winning contact centres are a fantastic opportunity to network and share best practice.
Best Practice Visit to Caravan and Motorhome Club
Discover how CAMC transformed its award-winning Contact Centre through a blend of people-first culture, quality excellence and innovation.
Tue 3 Nov 2026
09:00 - 12:45
Caravan and Motorhome Club, East Grinstead
Best Practice Visit to Aegon
Discover how Aegon reimagined hiring and onboarding to boost diversity, engagement, retention and recruitment ROI.
Thu 5 Nov 2026
09:30 - 13:30
Aegon UK, Edinburgh
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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Reg No: 5799326