Best Practice Visit to Aegon

Thu 5 Nov 2026
09:30 - 12:30
Aegon UK, Edinburgh

Join us for an inspiring Best Practice Visit at Aegon UK, where the team behind their award‑winning new employee experience transformation share the story behind their success.

You will discover how Aegon tackled rising attrition, absence and a limited talent pool by reimagining recruitment and onboarding – shifting away from traditional, CV‑led hiring towards a bold, behaviour‑first approach. Hear how they redesigned assessment as an immersive, inclusive experience, combining gamified psychometrics with the cinematic “CRAFT” assessment centre to reveal true potential and create a fairer, more engaging candidate journey. Learn how this innovation is underpinned by robust occupational psychology and a clear focus on behaviours aligned to Aegon’s values – ensuring candidates not only perform well in assessments, but thrive in role and connect with purpose.

The team at Aegon will share how their transformation goes beyond hiring to deliver a seamless, human‑centred joining experience – from simplified processes and stronger employer branding to a reimagined induction built around a Learn, Observe, Practice model that accelerates confidence and capability from day one. Gain insight into the measurable impact achieved, including significant improvements in attendance, pass rates, offer acceptance, diversity of hires, engagement and attrition, alongside substantial cost savings through reduced agency reliance.

 

During this session you will explore:

  • How to shift from experience‑based hiring to a behaviour‑led, potential‑focused approach
  • Practical ways to remove bias (including CV‑free recruitment) and widen talent pools
  • Designing immersive, experience‑driven assessment centres that bring out authentic behaviours
  • Creating an end‑to‑end candidate and onboarding journey that builds engagement from day one
  • Applying occupational psychology to improve selection, performance and retention outcomes
  • Delivering measurable ROI through improved hiring quality, reduced attrition and lower recruitment costs

How much is it?

Included as part of your membership benefits.

Why should you go?

Don’t miss this opportunity to see how Aegon has moved beyond process improvement to build a more inclusive, engaged and high‑performing workforce and leave with practical ideas to transform your own recruitment and onboarding strategy.

Who is it for?

For those responsible for leading a team, managing a department or have direct input into the strategic development of their contact centre.

Agenda

Speakers

Register for this event here

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