Is Customer Service Getting Better or Worse?
Stephen Yap is joined by Zoom's Ben Neo to pick through the findings from the CCMA's latest Voice of the Contact Centre Consumer research.
For our next episode of CareerTalk, Leigh Hopwood chats to Michael Sherwood, Head of Digital Experiences at Atom Bank, about Michael’s career so far.
Michael chats to Leigh about his career to date and the impact of the 4-day working week on the team and his own life.
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